Frequently asked questions
Where can I find your products?
You can find Ornat gift boxes, luxury chocolate gifts, chocolate trays and many other cool products at our online store.
You can also find our products at our retail partners stores such as Chocolate shops, Wine shops, Duty-frees and Flowers shops. We sell online and in our factory's shop.
Do you give tours?
No! We stopped doing tours few years ago in order to focus on doing excellent chocolate.
Why High Kosher certification is important?
We are producing high Kosher rank chocolate (Mehadin) with the supervision of Chatam Sofer Petach Tikva and Rebbay Tubias from Kadima, both Parve and Diary. High Kosher rank is essential for personal consumption and for gifts too. Mehadrin Kosher chocolate is suitable for e-v-e-r-y-o-n-e.
Are you having Chalav Israel?
Yes, we do. All our Diary products are having Chalav Israel (Israel milk)
How do you determine the price point of your products?
We try our best to keep prices low for our customers. Because we are committed to high-quality Kosher rank (Mehadrin), best ingredients, large variety of products and special packaging, our prices can be slightly higher than regular chocolate in stores.
What is your return policy?
In order to ensure the quality of our product and since we are engaged with food, we cannot, unfortunately, receive returns and / or replace the products that has been received intact. If your order is damaged in transit, we will gladly replace what is the required.
Is your chocolate vegan?
We have a variety of Vegan and Parve products. Check our product listings for more information. Please remember that cacao beans and cocoa butter are plants.
Do you ship internationally?
At this time, we ship orders mainly within Israel. International shipments are made with international shipping companies and with restrictions from the customs authorities in each country (alcohol, products containing milk, weight, package value, etc.)
My family is eating less sugar, can we eat your chocolate?
That depends. If you are cutting out sugar completely, then sorry, you will have to wait until we release the series of 'Sugarless Chocolate and Low Glycemic Value'. However, all of our dark chocolate is made from 68% chocolate, while we offer 80% and 90% products.
Are your products gluten free?
All of our products are Gluten Free. All year long, we keep both of our production lines (Parve/Vegan and Diary) free from gluten only to allow us the products for Passover. However, we cannot guarantee the total absence of allergens in the chocolate.
Is your chocolate certified organic?
No, high quality organic chocolate in Mehadrin Kosher is still very expensive.
How do I set up a wholesale account?
Please contact us to inquire about a partnership. We’d love to hear from you!
Why is there white sheen on my bar?
What you are seeing is called “blooming”. Chocolate, especially in hot days, are sensitive to temperature. When the chocolate is exposed to high temperature it melts and then hardens again (non-tempered) with white spots and unspecified shape. Although the appearance is not aesthetic, the chocolate is perfectly healthy and edible.
How should chocolate be stored?
In a cool, dry, odorless environment protected from heat sources and sunlight. Ideally between the temperatures of 15ºC and 18ºC degrees (59ºF -65ºF) and at 40-65% humidity. It is very important to avoid any dramatic temperature variation. Neither low to high or high to low. Resist the urge to put it in your refrigerator or freezer unless you can vacuum pack it first. Water and chocolate are not good friends and humidity or condensation will cause chocolate to bloom.